Returns

Last Updated: 20.06.26

At Xyroform all of our signs are custom-made to order. We take pride in producing high-quality products and want you to be completely satisfied with your purchase.

Returns

Due to the personalised nature of our products, we do not accept returns or offer refunds for items that have been customised, personalised, or made to your specifications simply because you have changed your mind.

This includes, but is not limited to:

Custom text, names, or wording.
Business logos or branding.
Custom sizes or dimensions.
Bespoke colours, materials, or designs.
Any item produced according to customer-provided specifications.

As our products are made specifically for you, personalised items are exempt from the standard 14-day cancellation period for distance sales.

This does not affect your statutory rights.

Design Approval and Order Changes

Customers are responsible for carefully reviewing and approving all artwork, proofs, dimensions, spelling, and design details before production begins.

Once a design proof has been approved and production has commenced, changes, cancellations, or refunds cannot be made except where required by law.

If you notice an error after approving your proof, please contact us immediately. While we will do our best to assist, we cannot guarantee that changes can be made once production has started.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

Your item arrives damaged.
Your item is faulty.
You receive the wrong item.
Your order does not match the approved design or specifications.

To report an issue, please email info@xyroform.co.uk within 7 days of delivery and include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging where applicable.

We will review your claim and work with you to provide an appropriate resolution, which may include a replacement, repair, refund, or other remedy where required.

Return Shipping Costs

If a return is required due to a manufacturing fault, damage during transit, or an error on our part, we will provide a prepaid return shipping label or arrange collection at no cost to you.

Please do not return any item without contacting us first and receiving return authorisation.

Returns sent without prior approval may not be accepted.

Exchanges

As all products are made to order, we do not offer exchanges for customer errors, changes of mind, or changes to design preferences after production has begun.

If you wish to order a different design, size, or specification, a new order will need to be placed.

Refunds

Where a refund is approved, we will notify you by email.

Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@xyroform.co.uk