Terms of service

Last Updated: 20.06.26

These Terms of Service (“Terms”) govern your use of our website and services and apply to all visitors, customers, and users of our site.

By accessing or purchasing from our website, you agree to be bound by these Terms, along with our Privacy Policy and Returns & Refunds Policy. If you do not agree, you must not use our website.

1. Company Information

This website is operated by Xyroform (“we”, “us”, “our”).

Contact details:

· Email: info@xyroform.co.uk

· Address: Unit B7 Maritime Industrial Park, Criterion Way, Pembroke Dock, SA72 6UL, United Kingdom

· Phone: 01646 612345

2. Eligibility & Account Use

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you have permission from a parent or guardian to use our services.

You agree that all information you provide to us is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

3. Our Products (Customised Items)

We specialise in made-to-order, personalised products including custom signage.

We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on screen settings and device type.

All products are made to customer specifications and are therefore considered customised goods.

4. Orders & Contract Formation

When you place an order, you are making an offer to purchase from us.

We reserve the right to accept or decline any order at our discretion. Your order is not accepted until it has been confirmed by us (for example via order confirmation email).

We may contact you if we need clarification before accepting or processing your order.

We strongly recommend that you carefully check all details before placing your order, including spelling, wording, dimensions, and design choices.

5. Design Approval & Production

For our customised products we provide a design proof for approval before production begins.

It is your responsibility to carefully review and approve all design details.

Once you approve a design proof and production has begun:

· The order becomes final

· Changes may not be possible

· Cancellations are not permitted

· Refunds are not available except where required by law

We are not responsible for errors that were present in an approved design.

6. Prices & Payment

All prices are shown in GBP (£) unless otherwise stated.

Prices may change at any time but will not affect orders already placed and accepted.

Payment must be received in full before production begins.

You confirm that:

· Payment details provided are valid and authorised

· You are responsible for all charges incurred under your order

7. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Production begins only after order confirmation and design approval.

We are not responsible for delays caused by:

· Courier delays

· Weather or external events outside our control

Once your order has been delivered to the address provided at checkout, responsibility for the goods passes to you.

8. Returns & Refunds

Please refer to our separate Returns Policy for full details.

Due to the personalised nature of our products, we do not accept returns or cancellations for change-of-mind purchases once production has begun.

This does not affect your statutory rights.

9. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must contact us within 48 hours of delivery.

We may request photographs and details of the issue to assess the problem.

Where a fault is confirmed, we will offer a suitable remedy, which may include:

· Replacement

· Repair

· Refund

· Or other appropriate resolution in line with UK consumer law

10. Intellectual Property

All content on this website, including images, designs, logos, text, and graphics, is owned by or licensed to us.

You may not copy, reproduce, or use any content without our written permission.

Custom designs created for customers remain our intellectual property unless otherwise agreed in writing.

11. Prohibited Use

You agree not to use this website for any unlawful or abusive purpose.

You must not:

· Attempt to disrupt or damage the website

· Use automated systems to extract data

· Misrepresent your identity

· Upload malicious code or harmful material

· Use the site in a way that infringes on our rights or others’ rights

12. Third-Party Services

We may use third-party services (such as payment processors or delivery providers).

We are not responsible for the content, policies, or actions of third-party services.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

Our total liability for any claim relating to a purchase is limited to the amount paid for that order.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.